Because your pet care provider believes that your pet deserves the most attentive, knowledgeable and conscientious care
possible and that your pet care facility should be an ethical, professional business, he or she has joined with other pet
care providers across the country who share that belief through PCSA membership.What is PCSA?
PCSA is the nonprofit trade association for pet care professionals. Founded in 1977 by a group of concerned individuals
within the boarding kennel industry, PCSA now unites almost 3,000 individuals and businesses providing a variety of pet care
services throughout the United States and around the globe.What does PCSA do?
PCSA is dedicated
to upgrading the pet care industry and educating the public about proper pet care. All PCSA members must affirm their commitment
to quality pet care, comply with all applicable laws and ordinances, and subscribe to the PCSA Code of Ethics, which establishes
standards of conduct in all aspects of their professional lives.How does PCSA help upgrade the pet care
First, PCSA produces and distributes monthly publications that help your pet care provider keep abreast
of the latest developments in pet care and facility management. PCSA also produces and distributes informational pamphlets
and brochures and conducts seminars that help educate the public about proper pet care. PCSA’s state-of-the-art Web
site offers a wealth of information and resources including pet health tips, industry suppliers, contacts with whom you can
discuss pet issues, and more.
Second, PCSA maintains a complete network of national, regional, and area representatives
that provide the pet care provider access to the combined experience of experts throughout the industry.
PCSA conducts national and regional meetings for the pet care industry, drawing speakers and exhibitors from throughout the
country. Attendees not only network with each other at these meetings, but also hear from veterinarians, suppliers, and the
most respected experts in the pet care industry on the most current topics and latest products to improve pet care service.
Finally, PCSA sponsors a variety of professional programs that enable pet care facility operators and their staffs
to increase their knowledge and professional competence. PCSA’s three-level education program covers a breadth of subjects
from animal behavior and anatomy, to animal diseases and first aid, to personnel and business management, providing the opportunity
to achieve the designations of Certified Pet Care Technician, Certified Advanced Pet Care Technician and Certified Kennel
Operator. The Voluntary Facilities Accreditation Program requires applicant facilities to meet or exceed over 200 standards
of compliance in 17 areas of facility operations. This extensive and exhaustive evaluation process distinguishes participating
facilities as having met the highest industry standards.What does all this mean to me and my pet?
To you, your pet care provider’s membership in PCSA means that you are dealing with a business that is committed to
professionalism and a high level of ethical conduct. Through membership in PCSA, your pet care provider demonstrates a commitment
to continued service improvement through support of the association’s educational programs and eagerness to be measured
by PCSA’s Code of Ethics. If you should ever feel that your member facility has fallen short of this standard, your
pet care provider encourages you to contact PCSA for assistance. You do not have the security of this type of public commitment
unless your pet care facility is an PCSA member.
To your pet, an PCSA facility means clean, friendly accommodations,
exercise, a chance to see other pets vacationing from their owners, and yet enough maintenance of the pet’s routine
to be comfortable and relaxed during a visit. Most PCSA member facilities also offer a variety of other quality services,
such as grooming, training, and pet supplies.Look for the PCSA membership certificate and Code of Ethics proudly
displayed in your pet care facility’s office. It’s your assurance of professional care by people who love pets
as much as you do, and who stand behind the PCSA Code of Ethics.
PCSA Code of Ethics
PCSA member kennels subscribe to and are governed by the following Code of Ethics. The PCSA Ethics Committee enforces this
code and encourages inquiries should these standards not be met by a member kennel.
As a member of PCSA, I recognize
that, in order to fulfill my obligations to the animals in my care, to my customers, to the pet care services industry, and
to my community, both my business and personal life must be governed by honorable standards. Therefore, I solemnly pledge:
- To provide conscientious care for the animals entrusted to me, being constantly attentive to their security,
safety, and well being, and to place their welfare above all other business considerations.
- To take every opportunity
to learn more about my profession and to improve my services.
- To deal honestly and fairly with the public, and to
avoid misrepresentation of my services.
- To respect the confidence of every customer served.
- To place service
to my customers and to the pet care services industry above personal gain.
- To avoid unfair competitive practices,
any slander or defamation of my competitors, and actions or business practices that would result in dishonor upon or distrust
of my competitors or of the pet care services industry in general.
- To support my association, its policies and programs,
and to participate as fully as possible in its activities.
- To be respectful of, and to cooperate with the other professions
and trades which operate within the pet industry, in every way consistent with my other responsibilities.
- To obey
all applicable federal, state, and local laws governing animal care and business practices.
- To operate my business
in such a manner as to reflect honor upon the pet care services industry within my local community.
- To encourage responsible
pet ownership, and to promote, especially through the charitable programs of PCSA, an increased public awareness and acceptance
of humane and noble animal programs.